Effective Date: 28th October 2024 (for online)

Effective Date: more than 12 years ago since in this business.
Suravi is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and protect the information you provide when using our website.

1. Information We Collect

We may collect the following types of personal information:

Personal Details: Name, email address, phone number, shipping and billing addresses.

  • Account Information: Username, password, and order history.
  • Payment Details: Credit/debit card information, UPI, or other payment methods (processed securely via payment gateways).
  • Technical Data: IP address, browser type, device type, and usage data through cookies and tracking technologies.
  • Marketing Preferences: Preferences for receiving promotional material and communications.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Processing: To process your purchases, handle returns, and provide order confirmations.
  • Customer Support: To respond to your inquiries, requests, and complaints.
  • Marketing and Communication: To send newsletters, offers, and updates (with your consent).
  • Website Improvement: To enhance our website, personalize your experience, and analyze usage patterns.
  • Legal Compliance: To comply with legal obligations, prevent fraud, and ensure security.

3. Sharing Your Information

We do not sell or trade your personal information. However, we may share it with trusted third parties:

  • Service Providers: For payment processing, shipping, marketing, and website management.
  • Legal Authorities: When required by law or to protect our rights and property.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred.

4. Cookies and Tracking Technologies

We use cookies to improve your browsing experience. Cookies help us:

  • Remember your preferences.
  • Analyze website traffic and performance.
  • Provide personalized recommendations.

You can manage or disable cookies through your browser settings.

5. Data Security

We implement industry-standard security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure. Please ensure you protect your account credentials.

6. Your Rights

You have the right to:

  • Access: Request access to the personal information we hold about you.
  • Correction: Correct inaccurate or incomplete data.
  • Deletion: Request the deletion of your data, where legally permitted.
  • Opt-Out: Withdraw consent for marketing communications.

To exercise these rights, please contact us at suravi.designs@gmail.com.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any information.

8. Children’s Privacy

Our website is not intended for individuals under the age of 14. We do not knowingly collect data from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the effective date noted.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Suravi
Email: suravi.designs@gmail.com
WhatsApp: +918961617700